Car rental FAQ - Frequently asked questions and answers
Your guide to renting a car with Enterprise
It can seem confusing to rent a car, but at Enterprise we try to make the process as smooth as possible. We have put together this FAQ to answer some of the most asked customer questions to put you at ease before renting your car.
- Are there any hidden fees when renting a car?
- Do your cars have winter tires on in the winter?
- Rental car guide
- What does "a similar model with similar features" mean?
- What is "deductible coverage"?
- What does it cost if I damage the rental car?
- What happens if I get a ticket with the rental car?
- Who can drive the rental car?
- What tires are on the rental car?
- In what countries can I drive the rental car?
- How can I pay for my rental car?
- How do you determine the car's condition when I return it?
- Why do car rental prices change so often?
- How many kilometers can I drive in the rental car?
- How old do I need to be to rent with Enterprise?
- When do I pay for the rental car?
- What is the condition of your rental cars?
- I purchased insurance online through a broker
- I’m going through a toll station. What do I do?
- I would like to change my reservation. What do I do?
- I would like to pick up/return outside of regular opening hours. What should I do?
- Can I choose the car model?
- Does my own insurance cover my deductible?
- Do I have to pay a deposit for my car rental?
- Can I purchase extra insurance for the rental car?
- How is the rental car insured?
Do you still have a question? Then contact or visit your local Enterprise Rent-A-Car location. Find your nearest station here.